- All type of mobile service (Prepaid, post-paid & Hybrid) are eligible to register and use the program.
- It is implemented per service number not per account number.
- To register and manage all activity related to Ashamtele loyalty program, the customer can use My Ethiotel mobile app and *999#.
- Any active registered customer can transfer non-expired points to any active, registered customers without any category limitations. But Points shall not be transferred for non-members.
- Frozen point shall not be transferred and redeemed.
- During ownership change, points shall be transferred.
- For deactivated SIM, membership and points will be removed. New subscriber using the same Deactivated service number is allowed to registration for the loyalty program.
- Point expiry date shall be 12 months. That means if the customer has 10 point on January 1, 2022 this 10 point will be expired at January 1, 2023.
- For usage less than 1 Birr shall be counted after next usage summation.
- For free services provided by Ethio telecom, the system shall not give any point.
- 1 Point equals 2 cents and it includes VAT.
- If the customer deactivates the service, the point shall be removed.
- Outstanding bill amount accumulated before launch date of Ethio telecom Loyalty program (Ashamtele) and registration date of the service number (for Ashamtele) shall not get points
Point shall be calculated and send to service number based on the bellow rule:
- Prepaid Mobile:
- 1 Birr Usage for Voice, SMS & Data = 1 Point
- System will send the point every 24 Hour
- For package users including unlimited package the point will be calculated based on the package price (1 Birr = 1 Point ratio).
- Gift Package Point Shall be cumulated for senders since they are the payers.
- No point shall be counted for balance transfer at the time of transfer but shall be count when they use it accordingly.
- The point calculation doesn't include Premium number usage.
- Minimum threshold is 2.5 Birr/Day
- Postpaid Mobile Usage:
- 1 point for 1 Birr (payed bill amount) shall be send when the bill is paid.
- The point shall be calculated by excluding premium number usage payment.
- Minimum threshold is 75 Birr/Month
- The point shall be send to the user if the payer is other customer.
- Airtime Recharge via telebirr
- 1 Birr recharge for 2 point
- System will send the point every 24 Hour
- Recharge for other customers, buyer eligible for the point
- Merchant Payment via telebirr
- 10 Birr Merchant payment via telebirr have 1 Point