What is a virtual PBX (HOSTED PBX) ?

A virtual PBX is a business phone system that uses IP (internet protocol) communications. Virtual PBX solutions can be hosted by the service provider, or deployed in a cloud service. Cloud based hosted telephony uses voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. Cloud telephony allows you to make outbound calls and receive inbound calls from any Internet-connected device.

Key Benefits

  • Hosted using secured data center which empower businesses to have uninterrupted communication with their customers, partners, and employees
  • Much more cost-effective than a traditional PBX phone system
  • No hardware maintenance or repair required.
  • Let your staffs make, receive or transfer call while they are at their desk, travelling or working at home
  • It has call recording, call analytics, etc. Such features help businesses analyze call data, and track performance to enhance productivity and customer satisfaction.
  • Its user-friendly interface makes it easy for businesses to manage phone system such as add/remove users, configure call routing rules, and access call logs with just a few clicks.
  • Consists of auto-attendants, voicemail-to-email transcription, and call forwarding which gives enterprises a professional image, enhancing their customer service and overall communication experience.
Choose Plan

Standard Package

  • Call Presence
  • Call Transfer
  • IVR Menu
  • Voicemail
  • Call Detail Record
  • Call Forwarding
  • Call Waiting
  • Call Parking
  • Speed Dial
  • Unlimited Storage
  • Mobile App
  • Music on Hold

Monthly Payment per extension: 200 Birr

Standard Package Plus

Advanced Package

  • Call Conferencing
  • Receptionist
  • IVR Customization
  • Direct Inward Dialing
  • Call Distribution
  • Call Recording
  • Post-Call Survey

Monthly Payment per extension: 300 Birr

Advanced Package Plus

Call Center Package

  • Call queuing
  • Management portal
  • Address directory
  • Custom integration
  • Call reminder
  • Call restriction
  • Extended presence

Monthly Payment per agent: 1500 Birr

  • Minimum number of extensions is 5 for PBX service for standard and advanced packages.
  • Minimum number of Agents is 2 (for call center package)
  • Prevailing tariff would be applicable for voice call service of fixed and mobile services usages.
  • Customer can use their existing number resource (fixed line, ISDN) or request for new number resource assignment.
  • The service shall be delivered through VPN and internet connectivity.