• telebirr is a digital cash that enables you access a variety of financial services at ease, with convenience at the tip of your fingers using your mobile phone without the need to have a bank account.
• It enables cashless payments, which reduces dependency on cash and allows tracking of transaction records. This increases financial security and reduces inherent risks of cash handling such as loss, theft or fraud.
• telebirr platform is accessible via most basic mobile phones.
• It helps you purchase goods & services online

With telebirr you can deposit, receive, transfer, pay money and receive international remittance using your mobile number digitally.

• It allows you to make payments at shops/convenient stores, purchase goods and services online/remotely
• It enables you to transfer money locally, even when there are no banks in the nearby area and to the people who are geographically inaccessible.
• It doesn’t require intermediaries for money transfers anymore.
• It avoids long travel and queue to send/receive money or to pay bills.
• It enables you to buy telecom services (airtime, package)
• It provides you credit services to buy airtime and package services.
• It enables you withdraw physical cash at nearby agents, ethio telecom shops or transfer to your bank account.

• Any ethio telecom mobile subscriber
• 18 years or above who is capable of entering a contractual agreement with telebirr.
• Anyone who can fulfill KYC (know your customer) requirements like active mobile number, recent photo and a valid identity card during subscription.

You can register for telebirr by yourself or visiting the nearby ethio telecom shops or agents.

1. Self-registration by:
2. Dialing *127# and following the instructions or
3. Download telebirr app from Google play /app store/ethio telecom app store and install.
   • Open the downloaded telebirr app -> then click on “create New Account”
   • Then you will have two option to register your profile

• Quick create account
  • Enter your mobile number on the provided space and click on get verification code.
  • You will receive SMS from 127 with the verification code.
  • Then enter the verification code and click next.
  • Then a new page will display to capture your personal information. This option will fetch most of your personal information from our system as per the detailed information provided during your first mobile service subscription. However, you might be requested to fill certain information like gender, region, zone, sub city, woreda, Kebele, house number and nationality.
  • After fulfilling the requested information click on submit and you will receive a confirmation message and redirect to the first login page.
  • Then enter your mobile number and a default PIN code you received from 127. On the first login, it will allow you to change your PIN.
• Self-create account
  • If you choose this option, you will follow the same step as the above. However, you will fill all the required personal data by yourself. By uploading your identity card and recent photo, you can complete full registration.

2. Registration at ethio telecom shop or agent:

• By visiting the nearest authorized telebirr retail agent or Ethio telecom shop.
• With ethio telecom active mobile number and identity card.

• No, registration for telebirr service is free. Instead, you will get 15 birr & 70 Mb reward.

• Yes, you can have multiple accounts with different service number.
• Account balance and transaction limits will be as per NBE directive.

• You can deposit cash to your telebirr account by:
  • Visiting an authorized telebirr agent, or ethio telecom point of sales OR
  • Transferring from your linked bank account. Linked partner banks are listed in our website (www.et/telebirr).
• Withdrawal of cash can be done:

      By visiting a nearby agent/ethio telecom point of sales:

• Customers can dial *127# or use telebirr App “cash out/withdrawal’’ function from the menu/list of telebirr services.
• Then enter agent’s ID number /scanning QR code from which cash is to be collected followed by the amount of money to be withdrawn followed by PIN to confirm the amount to be withdrawn.
• Then agent will give the cash after receiving the electronic money from you.
• Cash out charge will be applied based on the transaction value range (visit ethiotelecom.et/telebirr for detail).
• telebirr will deduct/charge service fee from your account.
• You can also generate voucher code with specified amount, give /tell the agent and agent will provide you physical cash in return.

• telebirr (127) will send SMS notification immediately for every transaction.
• For airtime recharge and bill payment, you will receive additional payment confirmations.
  • Example: bill payment/ recharge confirmation message from ethio telecom (994).

• telebirr agents are partners that are authorized by ethio telecom to deliver telebirr services to our esteemed customers by fulfilling the required profile set by the National Bank of Ethiopia.
• Agents educate and register customers, make deposit and withdrawal activities.
• They also sell airtime, pay bills, transfer money for unregistered customers and other activities on behalf of the customer.
• Agents will get paid commissions for all the services/transactions they provide to customers.

You can use reward/incentive to purchase airtime, package and/or send to peers/ friends using telebirr app or dialing *127#.

1. Using Telebirr App - While you make airtime top up or package purchase an option will appear to be selected in the PIN entry page. Tick the “Reward Balance” to use the bonus and proceed.
2. Using *127# USSD Menu - Dial *127# and select # for next page and Select “Redeem incentive” and follow the procedure.

• The service is available to all telebirr customers. The credit value is used to purchase airtime/package for yourself and/or to send as a gift for others.
• The borrowed amount can’t be withdrawn.
• Ethiotel credit amount will be determined based on the average monthly transaction value and the range up to 250 ETB. For example, if your average monthly transaction is 50 ETB, you can borrow 25 ETB.
• There is no fixed denomination for credit. You can borrow any amount within the eligible range multiple times.
• The borrowed airtime credit will be deducted automatically when you make cash deposit or receive payment via telebirr.
• Ethio telecom charge 10% from each borrowed airtime/package.

1. 1. Using  telebirr USSD
      1. Step1: Dial *127#
      2. Step 2: Choose # (next) from the menu 
      3. Step 3: Choose Ethiotel credit service
      4. Step 4: Choose Airtime Credit Limit Query
      5. Step 5: Enter your PIN
      6. Finally, your total credit, available and used credit limit will display
   2. Using telebirr App - the total allowable, remaining and borrowed amount will be displayed when we request airtime/ package credit service.

• Ethiotel credit service is a credit service offered for telebirr customer to purchase airtime or package.